Hollow Maze Quest Privacy Policy

Hollow Maze Quest (Meta Quest)

Hollow Maze Quest is provided by Associatesoft LLC, United States, under the Gicrosoft brand. Associatesoft LLC is responsible for the data processing described in this section. Privacy and support contact: info@gicrosoft.com. This section applies specifically to the Quest game and takes precedence over general descriptions of features in other products.

Local gameplay and device data

The game includes 100 courses locally. Progress, completion times, collected stars, falls and pending score uploads are stored on your headset. Headset and controller poses and button inputs are processed locally to render VR and control the maze; our game does not upload these movement streams. We do not request microphone recordings, camera images, contacts or precise location. The game has no advertising SDK or third-party behavioral analytics. Meta may separately process platform and diagnostic information under its own privacy policy.

Scores and public rankings

When connected, completed runs are automatically sent to our leaderboard service, including course identifiers, run identifiers, elapsed time, star count, falls and timestamps. Offline runs are queued and retried when connectivity returns. A random installation credential authenticates these requests; the server stores a derived hash to associate records with that installation. Public rankings show a generated Pilot identifier, rank, best qualifying completion time and falls. They do not display your email, real name, Meta profile photo or the installation credential. These pseudonymous records can still relate to an installation; they are not described as unidentifiable data.

Hosting and purchases

Oracle Cloud Infrastructure hosts the score service and database in the United States (San Jose). Network services may process IP addresses and request/security logs to deliver and protect the service. Support emails are handled through our Google Workspace email service; this website is hosted through Cloudflare. We do not sell Quest gameplay or purchase data or use it for targeted advertising.

Meta in-app purchases: data received and purpose

The first ten courses are free. Hollow Maze Quest uses Meta Horizon Platform in-app purchases (IAP) for a one-time unlock of the remaining 90 built-in courses. This is not a subscription. Our app receives and processes purchase and entitlement data from Meta. Specifically, the game checks whether the current Meta user is entitled to run the app, requests that user's purchase records, reads the product identifier (SKU hollow_maze_full_unlock) to determine ownership, and processes the checkout result or error status. It also receives product details, including the localized price, to display the purchase offer.

We use this information only to verify access, display the correct offer, complete the requested unlock, restore a previous purchase, and prevent access being granted without a verified purchase. Purchase checks are refreshed when the app resumes. If an online query fails, the game may query the Meta SDK's durable-purchase cache to support offline access. The game processes these responses on the headset; it does not upload Meta purchase records to our leaderboard server or publish them on rankings, and we do not maintain a separate server-side purchase database. Our own game code retains the current entitlement and unlock state in memory; the Meta SDK/platform may retain its own purchase cache.

Meta operates checkout and associates purchases with your Meta account. We do not receive your full payment-card number, security code, billing address or Meta password. The game does not request your Meta profile name, profile photo or friends list. Meta processes payment and platform data under Meta's privacy policy. Refunds and Meta's transaction history are managed through Meta. Purchase data is not used by us for advertising or sold.

Retention, deletion and choices

Local progress keeps up to 100 recent runs per course together with summary records; pending synchronization data remains until processed. Clearing app storage or uninstalling removes local data, but does not delete server records or Meta purchase history. Server scores remain until removed through a verified deletion request or service maintenance; there is currently no fixed automatic score-expiry period. Support and operational records are retained as needed for their purpose and applicable obligations.

Request deletion of Hollow Maze Quest data

Email info@gicrosoft.com with the subject “Hollow Maze Quest data deletion”. This is the deletion request mechanism for this game; no separate game account is required. Tell us whether you want gameplay/leaderboard records, support correspondence, or any purchase-related information held by us deleted. Include your public Pilot identifier if available and relevant course/time details so we can find your records. For purchase-related support information, identify the correspondence or order reference you previously shared, if available. Do not send passwords, full payment-card details or your private installation credential.

We may ask for proportionate verification to prevent someone else deleting your records. After verification we remove the associated records from our active systems, subject to information we must retain for legal obligations or resolving disputes, and explain any such exception. We respond within applicable legal time limits. You can use the same address to request access or correction.

Local progress and queued scores can be removed by clearing the game's app storage or uninstalling it. Contact us before clearing storage where possible so we can help identify your installation. To prevent remaining local scores from uploading again, coordinate local deletion with your server deletion request and keep the game offline until this is complete. Uninstalling alone does not delete server scores.

For IAP, our game does not maintain a separate purchase database to erase. You can still request deletion of any purchase-related information you have sent to our support team. Closing the game clears its in-memory state; removing app data removes app-local data, but Meta may retain platform caches and account transaction records. Starting the game again can retrieve your entitlement from Meta again. Deletion of our records does not revoke your Meta purchase, issue a refund, or erase Meta's independent records. For deletion of Meta account/payment data, use Meta Quest support and account privacy controls. Public copies saved by others and Meta's independent records are outside our control.

Age and safeguards

This game is intended for teens and adults aged 13 or older (or the applicable minimum age in your region), and is not directed to younger children. Contact us if you believe a younger child's information was collected. We use HTTPS and access controls for the score service; no system is perfectly secure. The rights and contact procedures in section 14 also apply to this game.